|
- Welcome
to e-watertreatmentchemicals
- Serving
The World Quality Water Equipment
-
-
- Terms and Conditions
of Sales
- Shipping, Returns, Warranty,
Free Support
- Terms and Conditions of Sales
-
- To Our Valved Customers:
RainDance Water Systems is a leading water treatment company
providing water treatment solutions, information and technical
support for all filtration water treatment products and equipment.
Many websites claim to be water treatment "specialist"
and offer filters at "rock bottom wholesale prices"
However, we have discovered that very few water treatment companies
have the knowledge, ability or the equipment selection to effectively
treat your water problems.
RainDance Water Systems has become a stable and reliable name
in the water treatment industry. We take great measures to assure
our customers the best quality, dependability, service, reliability
and offer our extended warranties at no extra cost. Your initial
and ongoing satisfaction is extremely important to us.
-
- Raindance Water Systems Privacy
Notice
- WE DO NOT SELL OR SHARE YOUR
INFORMATION
We are the sole owners of the information collected on this site.
We only have access to/collect information that you voluntarily
give us via email or other direct contact from you. We will not
sell or rent this information to anyone. However, We use an outside
shipping company to ship orders. These companies do not retain,
share, store or use personally identifiable information for any
secondary purposes beyond filling your order We will use your
information to respond to you, regarding the reason you contacted
us. We will not share your information with any third party outside
of our organization, other than as necessary to fulfill your
request, e.g. to ship an order. Unless you ask us not to, we
may contact you via email in the future to tell you about specials,
new products or services, or changes to this privacy policy.
-
- Your Access to and Control
Over Information
You may opt out of any future contacts from us at any time. You
can do the following at any time by contacting us via the email
address or phone number given on our website: See what data we
have about you, if any. Change/correct any data we have about
you. Have us delete any data we have about you. Express any concern
you have about our use of your data.
-
- Security
We take precautions to protect your information. When you submit
sensitive information via the website, your information is protected
both online and offline. Wherever we collect sensitive information
(such as credit card data), that information is encrypted and
transmitted to us in a secure way. You can verify this by looking
for a closed lock icon at the bottom of your web browser, or
looking for "https" at the beginning of the address
of the web page. While we use encryption to protect sensitive
information transmitted online, we also protect your information
offline. Only employees who need the information to perform a
specific job (for example, billing or customer service) are granted
access to personally identifiable information. The computers/servers
in which we store personally identifiable information are kept
in a secure environment.
- If you feel that we are not
abiding by this privacy policy, you should contact us immediately
via telephone at 1 877 788 8387 or via email.
- Water Treatment Products:
- All Items Sold are Brand New
- Unlike other companies We Do Not sell Used, Rebuilt or Refurbished
Products.
-
- Payment Terms:
Payment is due in accordance with the terms of each invoice.
Except as otherwise agreed to in writing, payment is due in full.
We accept: Checks, Money orders, Wire Transfers,Visa, MasterCard
and American Express. Note: We do not accept credit card payments
for orders outside the US. All international orders must be paid
by wire transfers only. Canadian customers and International
orders - we charge ONLY for shipping; you are responsible for
any duty, tax, or any other additional charge.
-
- Warranty:
The manufacturer warrants all equipment (except membrane elements)
that it manufactures to be from defects in materials and workmanship
for a period of one (1) year.
Whole House Water Filters - Iron Filters - Water Softeners -
Well Water Systems
- No Additional Cost RainDance Water Systems Extended and
Lifetime Warranties are as follows:
Automatic
Control Valves 5 Year Warranty
- Stainless Steel
Tank Jackets Lifetime Warranty
Media Tanks Lifetime Warranty
Brine Tanks Lifetime Warranty
Feed Pumps 2 Year Warranty.
If within the above period of time, any products shall be proven
to the manufacturer's satisfaction to be defective, these products
or components will be replaced or repaired at the manufacturer's
option.The foregoing warranty is exclusive and in lieu of all
other express and implied warranties (except of title) including
but limited to implied warranties of merchant's ability and fitness
for a particular purpose.
The manufacturer will not be subject to and disclaims:
(1) Any other obligations or liabilities arising out of breach
of contract or of warranty.
(2) Any obligation whatsoever arising from tort claims (including
negligence and strict liability) or arising under other theories
of law with respect to products sold or services rendered by
the manufacturer or any undertakings, acts, or omissions relating
thereto.
(3) All consequential, incidental and contingent damages.The
manufacturer's obligations for non performance defective products,
or any damage caused by its products or their use, and exclusive
remedy therefore, shall be limited to product replacement or
refund and shall be conditioned upon the manufacturer receiving
notice for such replacement or refund.
(4) Warranty does not cover shipping, labor or installation charges.
- (5) We may, in some cases, ask
you to take a digital picture of any damage or warranty claim.
-
- Shipping:
All products are shipped using an independent shipping company
US Postal, UPS or Freight Carrier. Shipping companies are not
affiliated with RainDance Water Systems. Residential Products
are typically shipped next day. Estimated time of delivery 5
- 10 business days unless noted otherwise. RainDance Water Systems
shall not be liable for any failure to deliver, or delay in the
delivery of any merchandise due to any cause beyond its control.
Commercial water treatment systems are typically shipped within
1 to 3 weeks with the exception of our more complex systems or
systems requiring customizing.
-
- Some heavy or bulky items like
whole house water filters, water softeners, and well water filters
are trucked-shipped. Truck-shipped items are delivered curbside
and can be delivered to a street address only.
Most whole house systems requiring delivery by freight carrier
are placed in a heavy duty appliance carton. Within the carton
we cushion the product with special Styrofoam pads. Then the
carton is placed on a custom fabricated wooden pallet and secured
to the pallet with strong plastic bands that are not only clamped
in placed but also stapled to the carton. Finally, we wrap everything
tightly in a plastic film to keep it clean and additionally protected.
We expect our product to be delivered to you complete and packaged
as described above. If it is not PLEASE REFUSE DELIVERY AND CALL
US IMMEDIATELY. We will then have another system shipped to you
as swiftly as possible.When you receive your merchandise Please
open all boxes immediately and check contents.
Claims Policy:
- RainDance Water Systems is not
responsible for damage or loss incurred during shipping. CHECK
shipments for damage before acceptance. Consignee is responsible
for filing a claim with the freight carrier for any and all damage
or loss.
-
- Note: We advise all customers to make note on the
bill of lading that there may be concealed damage. If a customer
signs for a delivery and does not note any damages, it will be
the customer's responsibility to file a claim directly with the
carrier. We can then send you out the parts you need.
Returns:
- All Sales Are *Final. No exchanges
unless noted otherwise. HOLD ONTO THE ORIGINAL BOXES AND PACKAGING.
*We will only accept a return if it is returned in the original
manufacturer's packaging. Listed products may be returned within
7 days of receiving them; the products must be brand new (never
used) and in perfect condition with all manufacturer's packaging.
We charge a 30% restocking fee For All Returns all returns must
be shipped prepaid. Freight collect returns will not be accepted.
We do not accept returns for used products. Merchandise may not
be returned after 7 days of receiving your order.
-
- Items that are "special
ordered/quoted" cannot be returned. Items that you have
installed cannot be returned. Items that are not brand new and/or
missing any of the manufacturer's packaging cannot be returned.
Items that have been specially manufactured for your order, such
as the commercial and industrial and custom whole house systems,
may not be returned.
Important: RainDance Water Systems MUST be notified in
writing fax 760 896 6999, e mail: raindancewater@aol.com, or
letter before any returns including those for warranty consideration.
Once this information has been reviewed we will then contact
you with our shipping address for returns, warranty parts, and
exchanges.
Canceled Orders:
Orders placed but canceled before the order has been processed
are subject to a minimum $100.00 fee, And may be subject to a
maximum 20% cancellation fee. Additional fees may be charged
depending upon the level of completion of system or if any special
parts have been ordered. Note: If order has been shipped and
then canceled Customer will be responsible for any freight return
charges. Special ordered items are non cancelable and non refundable.
-
- Prices:
Prices are subject to change without prior notice.We accept:
Checks, Money orders, Wire Transfers,Visa, MasterCard and American
Express
-
- Free Tech Support:
- We pride ourselves on providing
efficient, effective, and free technical support. We work hard
to find a balance between providing thorough, expedient, considerate
support and ensuring that our support remains free. These policies
are designed to respect your time, the time of our tech support
staff, and your investment in your new water filtration system.
-
- Technical and Installation
support available:
- For years the
name RainDance Water Systems has been synonymous with quality
and reliability. In our efforts to provide you with world-class
products and services, all water conditioners, softeners, and
water well filters must pass a final inspection to insure that
you receive the highest quality product. We also offer a wide
array of technical support options. Once
you have purchased your water treatment system(s), we will send
you your installation instructions and give you our technical
support phone number and support e-mail which puts you in direct
contact with our support team. We do not furnish our technical
support phone numbers ahead of time due too many people in the
past calling simply to get free advice on our competitors systems
not purchased from us.
-
- Customer Abuse
We have zero tolerance for abusive language and/or abusive
behavior towards our company and/or service we provide and/or
our employees. Any customer deemed at our sole discretion to
be abusive to our company and/or service we provide and/or our
employees will result in immediate irrevocable tech support termination.
-
- Attention to well water customers:
In our web site and through contact with our sales and customer
service personnel, every effort humanly possible is expended
to provide you with the proper product for your water treatment
needs. We offer a free water laboratory service and provide an
engineering consultant to review our laboratory results or a
current water analysis report if you have one available.
-
- We feel obliged to let you know
that water chemistry does change from time to time especially
in arid and developing areas. Also, a water analysis report sent
to us may identify a compound such as iron but not mention its
form. Iron exists in at least four (4) forms and each one must
be treated differently. The form that iron has one month may
morph the next to something requiring new settings or even additional
equipment. Other things in the water such as pH, hardness, color,
bacterial level, total dissolved solids, manganese and odor also
change.
-
- As a company we offer absolutely
every known process for the treatment of water. By providing
as much information as possible at the time of purchase, we solve
your water problem at least 99% of the time. If something changes,
we are there to assist you with adjustments and to provide the
items necessary to account for the changes. We do not however,
accept the return of any equipment for reasons other than proven
freight damages or a major component failure that our engineers
feel are best handled by equipment replacement. Our warranty
is as good if not better than any in the industry and you ability
to obtain post sale advice and assistance is unparalleled. We
provide knowledgeable people not voice mail. We are committed
to a long term working relationship with each and every customer
from the time of purchase.
We have found that most consumers are
unaware of the wide variety of water treatment products available
to them, and as a result, they end up paying outrageous prices
for their treatment systems that don't really suit their needs.
Our Website is
designed to inform and answer any questions you may have on our
wide selection of water treatment systems. Each product page
includes complete technical and pricing information.
|
|
|
